Suggest inbox checks without blame.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Spam folder order confirmation check template
Suggest inbox checks while keeping the store-side record review clear.
Copy-ready template
Subject: A quick check for the confirmation email
Hi {{customer_name}},
Thanks for letting us know the confirmation email is missing. Sometimes order emails can land in spam, promotions, updates, or another inbox folder.
Please check those folders and send the checkout email or order number if available. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for checkout email or order number.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise redelivery before review.
Keep the reply calm, record-based, and aligned with your store support process.