Ask for checkout email and non-sensitive message.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
No order number after checkout template
Use when a customer completed checkout but did not see or receive an order number.
Copy-ready template
Subject: Reviewing the checkout record
Hi {{customer_name}},
Thanks for reaching out. We understand you did not see or receive an order number after checkout.
Please send the email used at checkout and any non-sensitive checkout message you saw. We will review whether a store-side order record exists and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Review store-side record before answering.
Keep the reply calm, record-based, and aligned with your store support process.
Do not say the order exists until verified.
Keep the reply calm, record-based, and aligned with your store support process.