Ask for checkout email and approximate purchase time.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Guest checkout confirmation missing template
Reply when a guest checkout customer cannot find the order confirmation.
Copy-ready template
Subject: Checking the guest checkout record
Hi {{customer_name}},
Thanks for contacting us. We can review the guest checkout record using non-sensitive details.
Please send the email used at checkout, approximate purchase time, and any order number if available. Do not send payment card or banking details. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Keep payment details out of email.
Keep the reply calm, record-based, and aligned with your store support process.
Avoid promising order lookup results.
Keep the reply calm, record-based, and aligned with your store support process.