Treat email address issues carefully.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Confirmation email sent to wrong email template
Handle a customer who thinks the order confirmation went to the wrong email address.
Copy-ready template
Subject: Reviewing the confirmation email address
Hi {{customer_name}},
Thanks for contacting us. We understand the order confirmation may have gone to a different email address.
Please send any order number if available and a short description of what needs review. Avoid sending unnecessary personal information or payment details. We will check the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask only for needed order context.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise email correction or resend before review.
Keep the reply calm, record-based, and aligned with your store support process.