Use careful delivery-review wording.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Order confirmation email bounced template
Use careful wording when a confirmation email may not have delivered.
Copy-ready template
Subject: Reviewing confirmation email delivery
Hi {{customer_name}},
Thanks for letting us know the confirmation email was not received. We will review the store-side order record and any available delivery information.
Please send the checkout email and any order number if available. We will reply with the next support step after checking the details.
Thanks,
{{store_name}} Support
Use this carefully
Ask for checkout email and order number.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise email delivery diagnostics or resend.
Keep the reply calm, record-based, and aligned with your store support process.