No-promise license key not received template for Shopify merchants
A conservative template for license-key delivery cases where the merchant wants to avoid overpromising keys, activation, refunds, or timing. Use it when the store needs a conservative response for a license-key delivery case. The wording asks for safe order context without promising key generation, activation, resend, replacement, refund, account changes, platform access, or exact timing.
Copy-ready example
Subject: We can check the license key delivery details
Thanks for contacting us. We can check the order information available for this digital product and compare it with the license or activation message you are seeing.
Please send order number, checkout email, product name, purchase time, and the exact customer-facing issue. Do not send passwords, one-time codes, backup codes, private account links, private download URLs, API keys, private license keys from other purchases, full card numbers, bank details, government ID images, mailbox access, or remote-access invitations.
Once we review the available information, we will reply with the next support step. We cannot promise key generation, activation, resend, replacement, refund, account changes, platform access, or exact timing from this message alone.
Do not collect these in email
Do not ask for passwords, one-time codes, backup codes, private account links, private download URLs, API keys, private license keys from other purchases, full card numbers, bank details, government ID images, mailbox access, or remote-access invitations.
Use this when
- The shopper reports that the store needs a conservative response for a license-key delivery case.
- You need order number, checkout email, product name, purchase time, and the exact customer-facing issue.
- You want process-based wording without promising a fix before review.