Say you will not guess.
Keep the reply calm, specific, and aligned with your store policy.
Free template
No-promise delayed order template
Use for delayed-order replies where the store must avoid premature promises.
Copy-ready template
Subject: We are reviewing your delayed order
Hi {{customer_name}},
I am sorry your order is delayed. We have your message and are reviewing the order details.
At this point, we do not want to guess or give you an unsupported answer. We will use the available order information to identify the next support step and reply with clear details.
Thanks,
{{store_name}} Support
Use this carefully
Avoid refund, replacement, or credit promises.
Keep the reply calm, specific, and aligned with your store policy.
Give the customer a clear support process.
Keep the reply calm, specific, and aligned with your store policy.