Use only policy-approved next steps.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Late delivery follow-up template
Follow up after a delay review without promising refund, replacement, or compensation.
Copy-ready template
Subject: Follow-up on order {{order_number}}
Hi {{customer_name}},
Thanks for your patience while we reviewed the order and tracking details.
The next support step is: {{next_step_from_store_policy}}. If you have any new tracking notice or delivery update, please reply here so we can keep the record current.
Thanks,
{{store_name}} Support
Use this carefully
Keep the record current.
Keep the reply calm, specific, and aligned with your store policy.
Do not add compensation language unless approved by your store.
Keep the reply calm, specific, and aligned with your store policy.