Say what customers should send.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Late delivery FAQ answer builder
Create a help-center answer for customers asking what to do when delivery is late.
Copy-ready template
If your order has not arrived within the expected delivery window, please contact us with your order number and any tracking notice you see. Our support team will review the order record and available tracking details, then reply with the next support step. Delivery timing can vary by order and location, so please avoid submitting sensitive personal information in your message.
Use this carefully
Keep review-based support language.
Keep the reply calm, specific, and aligned with your store policy.
Avoid broad delivery guarantees.
Keep the reply calm, specific, and aligned with your store policy.