Mention the passed estimate without overexplaining.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Estimated delivery date passed template
Use when the estimated delivery date has passed and the customer is asking what happens next.
Copy-ready template
Subject: About the estimated delivery date for {{order_number}}
Hi {{customer_name}},
I am sorry the estimated delivery date has passed without the package arriving.
Please send any tracking notice you see on your side. We will review the order status, shipping timeline, and available tracking information, then reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for tracking details if useful.
Keep the reply calm, specific, and aligned with your store policy.
Use review-based next-step language.
Keep the reply calm, specific, and aligned with your store policy.