Use the order number if available.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Where is my order reply template
Answer a direct WISMO message when the order is delayed or unclear.
Copy-ready template
Subject: Checking where your order is
Hi {{customer_name}},
Thanks for reaching out about order {{order_number}}. I am sorry the order status is not clear.
We are checking the order record and available tracking details. If you see a different tracking message on your side, please reply with it here so we can include it in the review.
Thanks,
{{store_name}} Support
Use this carefully
Say what you are checking.
Keep the reply calm, specific, and aligned with your store policy.
Avoid speculative explanations.
Keep the reply calm, specific, and aligned with your store policy.