Acknowledge the missing receipt.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Receipt not received reply template
Reply when a customer says they never received the receipt or order email.
Copy-ready template
Subject: Checking the receipt email
Hi {{customer_name}},
Thanks for letting us know the receipt email has not been found. I am sorry for the inconvenience.
Please send the purchase email and any order number if available. You can also check spam, promotions, or alternate inbox folders. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for purchase email and order number.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise redelivery before record review.
Keep the reply calm, record-based, and aligned with your store support process.