Confirm the request is under review.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Invoice request status update template
Update a customer while an invoice or receipt request is under review.
Copy-ready template
Subject: Update on your documentation request
Hi {{customer_name}},
Thanks for your patience. Your documentation request for order {{order_number}} is still being reviewed against the store-side record.
Once the review is complete, we will reply with the next support step available through our store process.
Thanks,
{{store_name}} Support
Use this carefully
Avoid exact timing unless confirmed.
Keep the reply calm, record-based, and aligned with your store support process.
Do not imply document approval or tax validity.
Keep the reply calm, record-based, and aligned with your store support process.