Explain what details customers should send.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Invoice request FAQ answer builder
Create help-center wording for customers asking how to request invoices or receipts.
Copy-ready template
To request purchase documentation, contact us with your order number, purchase email, and the type of document you need reviewed. Please do not send card numbers, banking details, or sensitive payment information. Our support team will review the store-side order record and reply with the next support step.
Use this carefully
Tell customers not to send sensitive payment data.
Keep the reply calm, record-based, and aligned with your store support process.
Avoid promising tax, legal, or accounting outcomes.
Keep the reply calm, record-based, and aligned with your store support process.