Keep refund and documentation issues separate.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Invoice for refund or return request template
Reply when a customer asks for invoice documentation connected to a refund or return record.
Copy-ready template
Subject: Reviewing the documentation request
Hi {{customer_name}},
Thanks for contacting us about order {{order_number}}. We understand you are asking about documentation connected to a return or refund request.
We will review the order record and related support status before confirming the next support step. Please do not send card or banking details.
Thanks,
{{store_name}} Support
Use this carefully
Ask for order context.
Keep the reply calm, record-based, and aligned with your store support process.
Avoid refund, accounting, or legal outcome promises.
Keep the reply calm, record-based, and aligned with your store support process.