Ask for purchase email and order number.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Invoice copy request template
Use when a customer asks for another copy of an invoice or order document.
Copy-ready template
Subject: Reviewing the invoice copy request
Hi {{customer_name}},
Thanks for reaching out. We understand you would like another copy of the purchase document for order {{order_number}}.
Please confirm the purchase email and order number so we can review the store-side record and reply with the next support step. Please do not send card or banking details.
Thanks,
{{store_name}} Support
Use this carefully
Keep payment details out of email.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise resend or document format before review.
Keep the reply calm, record-based, and aligned with your store support process.