Ask for order number and a short description.
Keep the reply calm, record-based, and aligned with your store support process.
Free template
Invoice address mismatch reply template
Handle a customer saying the billing or shipping address on documentation looks wrong.
Copy-ready template
Subject: Reviewing the address shown on the document
Hi {{customer_name}},
Thanks for letting us know the address shown on the order document may be incorrect.
Please send the order number and a short description of what needs review. Do not send sensitive payment information. We will check the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Keep payment details out of the thread.
Keep the reply calm, record-based, and aligned with your store support process.
Do not promise address or document changes before review.
Keep the reply calm, record-based, and aligned with your store support process.