Ask for order or purchaser context.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Gift card email not received template
Reply when a purchaser or recipient says the gift card email never arrived.
Copy-ready template
Subject: Checking the gift card email
Hi {{customer_name}},
Thanks for reaching out. I am sorry the gift card email has not been found.
Please send the order number or purchaser email if available. You can also ask the recipient to check spam, promotions, or alternate inbox folders. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Suggest inbox checks without blaming the customer.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise resend or delivery before review.
Keep the reply calm, non-sensitive, and aligned with your store support process.