Ask for device/browser context if useful.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Verify email link loop template
Reply when the verification flow keeps looping back to the same page.
Copy-ready template
Subject: Checking the verification loop
Hi {{customer_name}},
Thanks for letting us know the verification flow keeps looping. I am sorry it is not working smoothly.
Please send the account email, browser or device type if known, and the non-sensitive message shown. Do not send passwords, one-time codes, or private links. We will review the details and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Keep credentials and private links out of email.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Avoid promising a technical fix.
Keep the reply calm, non-sensitive, and aligned with your store support process.