Confirm review is still happening.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Email verification issue status update template
Update a customer while an email verification issue is under review.
Copy-ready template
Subject: Update on the email verification issue
Hi {{customer_name}},
Thanks for your patience. We are still reviewing the non-sensitive account context connected to your verification issue.
Once the review is complete, we will reply with the next support step available through our process. Please do not send passwords, one-time codes, or private links.
Thanks,
{{store_name}} Support
Use this carefully
Remind not to send sensitive details.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Avoid exact timing or verification outcome promises.
Keep the reply calm, non-sensitive, and aligned with your store support process.