Suggest inbox checks without blame.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Verification email spam folder check template
Suggest simple inbox checks for a missing verification email.
Copy-ready template
Subject: A quick check for the verification email
Hi {{customer_name}},
Thanks for letting us know the verification email is missing. Sometimes automated emails can land in spam, promotions, updates, or another inbox folder.
Please check those folders and send the account email if the message is still missing. Do not send passwords, one-time codes, or private links. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for account email only.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise resend or verification success.
Keep the reply calm, non-sensitive, and aligned with your store support process.