Do not ask customers to forward private links.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Expired verification link template
Use when a verification link expired or no longer opens.
Copy-ready template
Subject: Reviewing the expired verification link
Hi {{customer_name}},
Thanks for reporting that the verification link expired or did not work. I am sorry for the inconvenience.
Please do not forward private verification links, passwords, or one-time codes. If available, send the account email and the non-sensitive error message shown. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for non-sensitive error text.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise a new link or successful verification.
Keep the reply calm, non-sensitive, and aligned with your store support process.