Suggest inbox checks without blame.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Email verification not received template
Reply when a customer says the verification email did not arrive.
Copy-ready template
Subject: Checking the verification email
Hi {{customer_name}},
Thanks for letting us know the verification email has not arrived. I am sorry for the access friction.
Please check spam, promotions, updates, or alternate inbox folders. If it is still missing, reply with the account email only. Do not send passwords, one-time codes, backup codes, or private verification links. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for account email only.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Avoid promising verification delivery, account access, or recovery.
Keep the reply calm, non-sensitive, and aligned with your store support process.