Email typo support template

Email address correction request template for Shopify merchants

A safe acknowledgement when a shopper asks the store to correct the email address on an order. It keeps the response useful without promising an email change, resent message, restored access, refund, delivery outcome, or exact timing.

Copy the example Back to email typo hub

Use this when

A safe acknowledgement when a shopper asks the store to correct the email address on an order.

Keep these guardrails

  • Do not promise that the order email can be changed
  • Collect only safe identifiers
  • Use policy-aware language

Do not collect secrets

Ask only for details needed to locate the order record, such as order number, entered email, intended email, and approximate checkout date. Do not ask for passwords, one-time codes, backup codes, private links, mailbox access, full payment details, or bank information.

Template copy

Thanks for the correction request. We can check the order record and see what support option is available for the email address connected to the order. Please send the order number, the email entered at checkout, and the corrected email address. Do not send passwords, one-time codes, full card details, or bank information. We will use the available order record and store process to reply with the next step.

Adapt it safely

  • Replace outcome promises with one concrete support step.
  • Keep account access, email correction, and order lookup as separate issues.
  • Use your own store policy before discussing email changes or order information.
  • Ask for visible order details instead of credentials, card details, or private links.

More email typo templates

Checkout email typo first reply templateA first response when a shopper says they typed the wrong email address at checkout. Wrong email order confirmation templateA careful reply when a shopper cannot find an order confirmation because the checkout email may be wrong. Typo in email download link templateA response when a digital download link may have gone to a mistyped checkout email. Old email used at checkout templateA reply when the shopper accidentally used an old email address during checkout. Guest checkout email typo templateA support reply for shoppers who checked out as guests and mistyped the email address. Email typo before order update templateA cautious response when the shopper wants future order updates sent to a corrected email address.