Account-support email template

Duplicate account guest checkout template for Shopify merchants

A reply when guest checkout and customer account records create duplicate-account confusion. It keeps the response safe and practical: use store-side lookup details, avoid collecting secrets, and do not promise account merge, deletion, email correction, order transfer, restored access, refund, or exact timing.

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Use this when

A reply when guest checkout and customer account records create duplicate-account confusion.

Keep these guardrails

  • Do not promise guest order attachment
  • Ask for checkout email and account email
  • Keep guest checkout separate from account support

Do not collect secrets

Do not ask for passwords, one-time codes, backup codes, private account links, full card numbers, bank details, mailbox access, private download URLs, private payment details, or remote-access invitations in ordinary support email.

Template copy

Guest checkout and customer account records can be separate in some cases. We can check the guest order record using safe lookup details. Please send the order number, checkout email, and customer account email. Do not send passwords, one-time codes, private account links, full card details, or bank information. We will reply with the support option available from the order record.

Adapt it safely

  • Replace duplicate-account promises with one concrete support step.
  • Keep merge, deletion, order transfer, and login issues separate.
  • Ask for account emails and order numbers instead of credentials or card data.
  • Use your own store policy before describing any account-support process.

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