Mobile download instructions template for Shopify merchants
A reply for shoppers asking how to use download instructions on a phone or tablet. Use it when a shopper asks how to use download instructions on a phone or tablet. The wording asks for safe order context without promising compatibility, successful opening, restored access, replacement, refund, or exact timing.
Copy-ready example
Subject: We can check the download instructions details
Thanks for contacting us. We can check the order information available for this digital product and point you to the relevant instruction details we have available.
Please send order number, checkout email, product name, device model, browser or app, and the step shown on screen. Do not send passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, remote-access invitations, or the purchased file itself through ordinary email.
Once we review the available information, we will reply with the next support step. We cannot promise compatibility, successful opening, restored access, replacement, refund, or exact timing from this message alone.
Do not collect these in email
Do not ask for passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, remote-access invitations, or the purchased file itself through ordinary email.
Use this when
- The shopper reports that a shopper asks how to use download instructions on a phone or tablet.
- You need order number, checkout email, product name, device model, browser or app, and the step shown on screen.
- You want process-based wording without promising a fix before review.