Use eligibility wording.
Keep the reply calm, specific, and aligned with your store policy.
Free template
One-use discount limit reply template
Reply when a discount may have a one-use or account-based limit.
Copy-ready template
Subject: Reviewing the discount code limit
Hi {{customer_name}},
Thanks for reaching out. Some discounts may have use limits or eligibility rules that need to be reviewed against the checkout details.
Please send the code and the message shown at checkout. We will check the available information and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for checkout message details.
Keep the reply calm, specific, and aligned with your store policy.
Do not discuss account specifics unnecessarily.
Keep the reply calm, specific, and aligned with your store policy.