Confirm the issue is still under review.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Discount code issue status update template
Update a customer while a discount-code issue is being reviewed.
Copy-ready template
Subject: Update on the discount code issue
Hi {{customer_name}},
Thanks for your patience. We are still reviewing the discount code details and checkout message you shared.
Once the review is complete, we will reply with the next support step available through our store process.
Thanks,
{{store_name}} Support
Use this carefully
Avoid exact timing unless confirmed.
Keep the reply calm, specific, and aligned with your store policy.
Do not imply a manual discount is approved.
Keep the reply calm, specific, and aligned with your store policy.