Explain what customers can check.
Keep the reply calm, specific, and aligned with your store policy.
Free template
Discount code FAQ answer builder
Create help-center wording for customers whose discount code is not applying.
Copy-ready template
If your discount code is not applying, check that the code is entered exactly as shown and that your cart meets any promotion requirements. If the issue continues, contact us with the code, the checkout message, and a screenshot that does not include sensitive payment information. Our support team will review the details and reply with the next support step.
Use this carefully
Ask for non-sensitive screenshots only.
Keep the reply calm, specific, and aligned with your store policy.
Avoid promising a discount or credit.
Keep the reply calm, specific, and aligned with your store policy.