Shopify digital product support reply

Wrong checkout email refund request reply copy

A buyer asks for a refund because the download went to the wrong email address.

All refund-support repliesRefund policyDelivery support

Copy-ready reply

Thanks for the note. If the product was sent to the wrong checkout email, we can help locate the order and resend access to the correct address after verification. Please send the order number, checkout email, and the email you want us to use for access support.

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shopify digital download wrong email refund support reply

Keep the actual policy, jurisdiction, and order facts aligned with your store.