Shopify digital product support reply

Refund policy before purchase FAQ copy

A buyer wants to understand refund limits before buying a downloadable product.

All refund-support repliesRefund policyDelivery support

Copy-ready reply

Before purchase, please review the product description, file type, included contents, license scope, and refund policy. Because the product is delivered digitally, completed downloads are generally not returnable. If access fails, a duplicate purchase occurs, or the delivered file is not as described, contact support with the order details.

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shopify digital product refund policy faq before purchase

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