Shopify digital product support reply

License scope refund question reply copy

A buyer asks for a refund because the license does not allow the use they assumed.

Copy-ready reply

Thanks for checking. The included license explains what the digital product can and cannot be used for. If a use case is not included, we cannot assume it is covered after purchase. Send the specific use case you had in mind, and we can point you to the relevant license section or clarify whether it is supported.

Use when

digital product license scope refund question reply

Keep the actual policy, jurisdiction, and order facts aligned with your store.