Shopify digital product support reply

File not as expected refund reply copy

A buyer says the digital file was not what they expected.

All refund-support repliesRefund policyDelivery support

Copy-ready reply

Thanks for sharing this. To understand the issue, please point to the part of the product page that does not match the delivered file. If the file is incomplete, incorrect, or materially different from the description, we will review the issue under the refund policy and help correct it where possible.

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digital product not as expected refund support copy

Keep the actual policy, jurisdiction, and order facts aligned with your store.