Shopify digital product support reply

Expired download link refund request reply copy

A buyer asks for a refund because the download link expired before they used it.

All refund-support repliesRefund policyDelivery support

Copy-ready reply

Thanks for reaching out. An expired download link usually means access needs to be refreshed, not that the order failed. Send your order number and checkout email, and we will help verify the order and resend access if the purchase is eligible for support.

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expired download link refund request shopify digital product

Keep the actual policy, jurisdiction, and order facts aligned with your store.