Shopify digital product support reply

Digital product no-return policy support copy

A store needs plain-language support copy explaining why downloads cannot be returned like physical goods.

All refund-support repliesRefund policyDelivery support

Copy-ready reply

Digital products are delivered as files or access links, so they cannot be returned in the same way as physical goods after delivery. We still support access problems, duplicate purchase issues, damaged files, and cases where the delivered product is materially different from the description.

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digital product no return policy support copy shopify

Keep the actual policy, jurisdiction, and order facts aligned with your store.