Shopify digital product support reply

Cannot open file refund request reply copy

A buyer can download the file but cannot open it on their device.

All refund-support repliesRefund policyDelivery support

Copy-ready reply

Thanks for reporting this. The file may need a compatible app or a different unzip/download method. Please tell us your device, browser, and the exact error message. We will help troubleshoot access first. If the file itself is damaged or not as described, we will handle that under the refund and support policy.

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shopify digital product cannot open file refund reply

Keep the actual policy, jurisdiction, and order facts aligned with your store.