Shopify Digital Product Copy Glossary

Glossary terms

• Digital Product Delivery Policy
  A digital product delivery policy explains how a buyer receives access to files or resources after purchase, where delivery details appear, and how support can safely locate an order.
• Digital Product License Summary
  A digital product license summary is a plain-English explanation of permitted use that points back to the published license notes and Terms instead of granting new rights.
• Digital Product Refund Boundary
  A refund boundary explains how refund requests are routed through the published Refund Policy without promising automatic approval, denial, exchange, or replacement.
• Support Boundary Copy
  Support boundary copy tells customers what support can help with, what safe details to send, and what private information should never be sent.
• Safe Order Lookup
  Safe order lookup means asking only for low-risk order identifiers such as order number or purchase email, not passwords, card numbers, one-time codes, or account access.
• Post-Purchase Email Copy
  Post-purchase email copy summarizes access, receipt, support, refund, and license links after checkout without promising inbox placement or manual handling.
• Commercial Use License Copy
  Commercial use license copy explains whether business or client-use rights are included by referring to the published license, not by adding permissions in support replies.
• Digital Download FAQ Copy
  Digital download FAQ copy answers common questions about files, delivery, refunds, licenses, receipts, and support boundaries in a concise product-page or support-page format.
• Product Page Trust Copy
  Product page trust copy gives buyers clear expectations about what they receive, how delivery works, what support covers, and which policy pages control the answer.
• Policy-Adjacent Copy
  Policy-adjacent copy is plain-language wording that points to Terms, Refund Policy, license notes, and support pages without replacing formal policy language.
• Checkout-Unavailable Product Status Copy
  Checkout-unavailable product status copy explains product readiness without presenting a fake buy flow, payment request, waitlist, or checkout-link capture.
• Digital Product Copy Swipe File
  A digital product copy swipe file is a reusable collection of snippets for delivery, refund, license, support, FAQ, and trust sections that must be adapted before publishing.

These definitions are copywriting references only. They do not provide legal advice, tax advice, payment support, hands-on service, or refund-decision services.