Client project commercial use reply copy
A plain-language support pattern for client project commercial use copy. Adapt it to your actual product terms and avoid granting rights that are not already in your published policy.
Use case
A buyer wants to know if a digital product can be used in a business, client project, listing, presentation, course, or paid deliverable.
Rule
Keep examples narrow and clearly labeled as examples. Do not grant new rights in support email. Explain the published license or ask the buyer to review the policy before use.
Not a legal service
This is a self-serve copy resource for support wording. It does not review contracts, clear trademarks, or create custom license permissions.
Draft reply
Customize safely
Replace [use case] with the customer wording, then summarize only what your published policy already says.
Privacy boundary
Do not ask for passwords, full card numbers, IDs, private client files, account access, or remote access to understand the question.
Good CTA
Link to Terms, Acceptable Use, Delivery & Support, or the product preview rather than a checkout, waitlist, or hands-on service offer.
Checklist
- Does the reply cite the published terms?
- Does it avoid promising commercial rights unless published?
- Does it avoid resale, redistribution, or transfer permission unless published?
- Does it avoid legal-advice language?
- Does it preserve a polite, non-accusatory tone?