Reply when client use is not included
A plain-language support pattern for client use not included copy. Adapt it to your actual product terms and avoid granting rights that are not already in your published policy.
Use case
A freelancer, agency, educator, or consultant asks whether they can use a digital product while working for a client.
Rule
Keep examples narrow and clearly labeled as examples. Clarify client-use boundaries without turning the reply into custom legal permission or a separate paid review service.
Not a legal service
This is a self-serve copy resource for support wording. It does not review contracts, clear trademarks, or create custom license permissions.
Draft reply
Customize safely
Replace [use case] with the customer wording, then summarize only what your published policy already says.
Privacy boundary
Do not ask for passwords, full card numbers, IDs, private client files, account access, or remote access to understand the question.
Good CTA
Link to Terms, Acceptable Use, Delivery & Support, or the product preview rather than a checkout, waitlist, or hands-on service offer.
Checklist
- Does the reply cite the published terms?
- Does it avoid promising commercial rights unless published?
- Does it avoid resale, redistribution, or transfer permission unless published?
- Does it avoid legal-advice language?
- Does it preserve a polite, non-accusatory tone?