License question before purchase copy
A plain-language support pattern for license before purchase copy. Adapt it to your actual product terms and avoid granting rights that are not already in your published policy.
Use case
A customer asks what the license means and the store needs a plain-language reply that points to actual terms.
Rule
Keep examples narrow and clearly labeled as examples. Use plain explanations and link the license text. Do not rewrite the license inside a support reply.
Not a legal service
This is a self-serve copy resource for support wording. It does not review contracts, clear trademarks, or create custom license permissions.
Draft reply
Customize safely
Replace [use case] with the customer wording, then summarize only what your published policy already says.
Privacy boundary
Do not ask for passwords, full card numbers, IDs, private client files, account access, or remote access to understand the question.
Good CTA
Link to Terms, Acceptable Use, Delivery & Support, or the product preview rather than a checkout, waitlist, or hands-on service offer.
Checklist
- Does the reply cite the published terms?
- Does it avoid promising commercial rights unless published?
- Does it avoid resale, redistribution, or transfer permission unless published?
- Does it avoid legal-advice language?
- Does it preserve a polite, non-accusatory tone?