Confirm photos were received.
Keep the message calm, specific, and aligned with your store policy.
Free template
No-promise damaged package follow-up template
Follow up after receiving photos while avoiding premature promises.
Copy-ready template
Subject: We received your damage photos
Hi {{customer_name}},
Thanks for sending the photos for order {{order_number}}. We have the details needed to review the package condition and item condition.
We will check the order information and reply with the next support step. Thank you for your patience while we review it.
{{store_name}} Support
Use this carefully
Set expectations without a guarantee.
Keep the message calm, specific, and aligned with your store policy.
Keep the next step factual.
Keep the message calm, specific, and aligned with your store policy.