List exactly what photos are useful.
Keep the message calm, specific, and aligned with your store policy.
Free template
Damaged item photo request template
Ask for useful damage photos without sounding suspicious or cold.
Copy-ready template
Subject: Photo details for order {{order_number}}
Hi {{customer_name}},
I am sorry the item did not arrive as expected. To review this properly, could you send:
1. A photo of the damaged area
2. A photo of the full item
3. A photo of the package or label if available
Once we have those details, we can check the order and follow up with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Explain why photos help review the issue.
Keep the message calm, specific, and aligned with your store policy.
Keep the tone helpful rather than accusatory.
Keep the message calm, specific, and aligned with your store policy.