Collect the key details in one message.
Keep the message calm, specific, and aligned with your store policy.
Free template
Damage report intake template
Collect all basic details needed to review a damaged package report.
Copy-ready template
Subject: Details needed for your damaged order report
Hi {{customer_name}},
I am sorry your order arrived damaged. To review it, please reply with:
- Order number
- Item affected
- Short description of the damage
- Photos of the item and package
- Whether the item is unused and still available for review
Once we have those details, we will check the order and respond with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Keep the list easy to answer.
Keep the message calm, specific, and aligned with your store policy.
Do not request sensitive personal information.
Keep the message calm, specific, and aligned with your store policy.