Document package condition without assigning fault.
Keep the message calm, specific, and aligned with your store policy.
Free template
Carrier damage note template
A careful internal-style note for carrier-related damage language without blaming anyone.
Copy-ready template
Subject: Package condition details for {{order_number}}
Hi {{customer_name}},
Thanks for sharing the package condition. The photos will help us understand what arrived and how the package looked at delivery.
Please send the outer box, inner packing, product, and label if available. We will review the information with your order record and follow up with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Request label and packaging photos.
Keep the message calm, specific, and aligned with your store policy.
Do not promise carrier action.
Keep the message calm, specific, and aligned with your store policy.