Starter Fix Sprint
Shopify trust-copy template

Shopify damaged item support copy template

Use this when shoppers worry about fragile items or delivery issues.

Copy block to adapt

If your item arrives damaged, contact [support channel] within [real window] with [photos/order number]. We will review the issue and explain the next step.

Replace bracketed details with the store's real policy, timing, support process, product material, or delivery promise. Do not invent reviews, guarantees, delivery speed, or support coverage the store cannot honor.

Use this in 20 minutes

  • Name the reporting window.
  • Tell buyers what evidence support needs.
  • Do not promise an outcome beyond the real policy.

Product boundary

This page is a free self-serve resource. The paid Starter Fix Sprint Trust Copy Pack is a downloadable Markdown template pack; it does not include manual store work.