Should I ask for passwords or one-time codes?

No. The templates explicitly avoid passwords, one-time codes, backup codes, private account links, and payment details.

Does this template guarantee an account action?

No. It explains a next support step without promising restoration, deletion, data export, or a timing outcome.

Account-support email template

Account deletion status update template for Shopify support teams

A neutral update when a shopper asks for the status of an account deletion or account-support message. This version keeps the message safe, practical, and self-serve: it asks for minimum lookup details and avoids promises about account recovery, data handling outcomes, or exact timing.

Copy the example Back to account deleted hub

Use this when

A neutral update when a shopper asks for the status of an account deletion or account-support message.

Keep these guardrails

Avoid promising completion dates
Say what has been checked
State the next safe action

Do not collect secrets

Ask only for details needed to locate the store record, such as account email, order number, or approximate order date. Do not ask for passwords, one-time codes, backup codes, full payment details, private links, or government ID images in ordinary support email.

Template copy

We are checking the store-side record connected to your account email. We do not need your password, one-time code, or card details for this step. If you have an order number connected to this account, you can send that number to help us locate the record. We will reply with the next support step once the available record has been checked.

Adapt it safely

Replace broad promises with a concrete next support step.
Point privacy-related questions to your published policy route.
Keep order support separate from account-login support when needed.
Use your own store policy before sending any customer-facing message.

More account-support templates

Account deleted first reply templateA calm first response when a shopper says their customer account disappeared or was deleted. Customer says account was deleted templateA careful reply when the shopper believes the store deleted their account. Recover deleted account question templateA no-promise response when a shopper asks if a deleted account can be recovered. Deleted account order history question templateA response for shoppers who worry they lost order history after an account deletion. Account deleted by mistake templateA support reply for a shopper who says account deletion happened by mistake. Account removal request templateA cautious acknowledgement when a shopper asks to remove an account.