Guest checkout course access template for Shopify merchants
A template for guest-checkout shoppers asking where course access is located. Use it when a guest-checkout shopper asks where course access is located. The wording asks for safe order context without promising restored access, delivery, resend, replacement, refund, account changes, platform access, successful download, compatibility, login success, or exact timing.
Copy-ready example
Subject: We can check the course access details
Thanks for contacting us. We can check the order information available for this course purchase and compare it with the course access message you are seeing.
Please send order number, guest checkout email, course name, and confirmation screen details. Do not send passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, remote-access invitations, or the purchased file itself through ordinary email.
Once we review the available information, we will reply with the next support step. We cannot promise restored access, delivery, resend, replacement, refund, account changes, platform access, successful download, compatibility, login success, or exact timing from this message alone.
Do not collect these in email
Do not ask for passwords, one-time codes, backup codes, private account links, private download URLs, full card numbers, bank details, government ID images, mailbox access, remote-access invitations, or the purchased file itself through ordinary email.
Use this when
- The shopper reports that a guest-checkout shopper asks where course access is located.
- You need order number, guest checkout email, course name, and confirmation screen details.
- You want process-based wording without promising a fix before review.