Suggest inbox checks without blaming the customer.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Password reset email not received template
Handle missing password reset emails without requesting sensitive credentials.
Copy-ready template
Subject: Checking the password reset email
Hi {{customer_name}},
Thanks for letting us know the password reset email has not arrived. I am sorry for the inconvenience.
Please check spam, promotions, updates, or alternate inbox folders. If it is still missing, reply with the account email only. Do not send your password or any verification code. We will review the store-side record and reply with the next support step.
Thanks,
{{store_name}} Support
Use this carefully
Ask for account email only.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise reset delivery or account access.
Keep the reply calm, non-sensitive, and aligned with your store support process.