Use careful “review whether” language.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Guest checkout account link question template
Reply when a customer wants a guest checkout order linked to an account.
Copy-ready template
Subject: Reviewing the guest checkout order
Hi {{customer_name}},
Thanks for your message. We understand you want to review whether a guest checkout order can be associated with your account record.
Please send the order number and purchase email if available. We will review the store-side record and reply with the next support step available through our process.
Thanks,
{{store_name}} Support
Use this carefully
Ask for order number and purchase email.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Do not promise account linking.
Keep the reply calm, non-sensitive, and aligned with your store support process.