Tell customers not to send passwords or codes.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Free template
Account login problem FAQ answer builder
Create help-center wording for login, password reset, or account access problems.
Copy-ready template
If you cannot log in, please do not send passwords, one-time codes, backup codes, or private security details by email. Contact support with the account email and the non-sensitive error message shown. Our support team will review the store-side record and reply with the next support step.
Use this carefully
Explain which non-sensitive details help.
Keep the reply calm, non-sensitive, and aligned with your store support process.
Avoid promising account access or recovery.
Keep the reply calm, non-sensitive, and aligned with your store support process.